The Human and Organizational Impacts of Technology Uptake and Use

Any particular IT system can be specified in many different ways, reflecting the processes and practices of the organization and organizational culture. It is important to understand the interconnections between IT and the organization and to understand the implications of impacts of different systems on the organization. This paper explores some of the human and organizational needs and requirements of an IT system in relation to: • requirements issues where although the complete system and/or individual components of the system work as intended by the developers users are dissatisfied and • implementation issues where the complete system and/or individual components of the system does not work as was intended by the developers (e.g. crashes or it produces erroneous data). A user perception survey was conducted in a large government department after the introduction of a computerized maintenance management system. Results indicated that users were largely dissatisfied with the system.